峰值體驗：洞察隱而未知的需求，掌握關鍵時刻影響顧客決策 (ISBN:9789863987307)

Peak Experience: Insight into Hidden and Unknown Needs, Mastering Key Moments to Influence Customer Decisions

This book explores how to identify hidden and unknown customer needs and leverage critical moments to influence their decision-making process. It offers insights and strategies for businesses to enhance customer experience and achieve greater success.

About &nbsp

Wang Zhiqian and Zhu Haibei are experienced authors specializing in business strategy and customer experience. Their work focuses on understanding consumer behavior and improving business outcomes.

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